FAQ

Q: What products do you sell?
We specialize in premium skincare products for all skin types from cleansers to moisturizers, serums, toners, and more.

Q: Are your products safe for sensitive skin?
Yes! Our selections are handpicked with clean ingredients and gentle formulas suitable for even the most sensitive skin.

Q: How long does shipping take?
Orders are processed within 1–3 business days. Shipping time depends on your location, but it usually takes 5-12 business days.

Q: Do you offer international shipping?
Yes, we currently ship to most countries. You’ll see shipping options at checkout.

Q: What is your return policy?
We accept returns within 14 days of delivery for unused, unopened products. Please refer to our Return Policy for full details.

Q: How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link.

Q: Can I cancel or change my order?
If your order hasn’t been processed yet, contact us ASAP at support@kervglow.com and we’ll try our best to help.

Q: How can I contact customer support?
You can email us at support@kervglow.com we typically respond within 24 hours.